Surga33 Privacy Policy – Personal Data Protection & Information

01Policy Introduction & Scope

Surga33 ("we", "Platform", "Company") values the privacy of every user who uses our services. This Privacy Policy applies to all registered members, guest users, and anyone who accesses the surga33 website at surga33.vin or via the relevant mobile app.

This document explains in detail:

• The types of personal information surga33 collects from you;
• How that information is used in the operation of our platform;
• Who that information may be shared with, and under what circumstances;
• The steps we take to ensure the security and confidentiality of your information;
• Your rights regarding the personal data we hold.

Surga33 complies with applicable data protection laws and regulations in operating the platform. We will update this Privacy Policy from time to time when there are changes to our practices or relevant legal requirements. The latest update date will always be clearly stated at the top of this document.

02Data We Collect

Surga33 collects various categories of information to enable us to provide you with a secure, efficient, and personalised service. Below is a summary of the types of data we collect:

2.1 Data You Provide Directly

This includes all information you actively enter when registering a surga33 account, completing your profile, undergoing the KYC process, making deposits or withdrawals, or contacting our customer support team.

2.2 Data Collected Automatically

When you access and use the surga33 platform, our systems automatically record certain technical information such as your device's IP address, web browser type and version, operating system, access time, and pages visited. This information is essential for platform operations, fraud detection, and improving the user experience.

03How We Use Your Data

Surga33 uses the information collected solely for legitimate and reasonable purposes, including:

• Account management: Securely creating, verifying, and managing your member account;
• Transaction processing: Processing deposits, withdrawals, and all financial transactions on the platform;
• Identity verification (KYC): Ensuring every member meets the minimum age requirement and verifying identity for legal compliance purposes;
• Platform security: Detecting and preventing fraud, money laundering, and platform abuse;
• Customer support: Responding to inquiries, resolving issues, and providing assistance to members;
• Service improvement: Analyzing usage patterns to improve the functionality, performance, and overall experience of the surga33 platform;
• Communications: Sending important information related to your account, including security notices and policy updates;
• Marketing (with consent): Keeping you informed about the latest surga33 promotions and offers, subject to your marketing preferences.

04Information Sharing

Surga33 does not sell, rent, or disclose your personal information to third parties for commercial marketing purposes. However, in the normal operation of the platform, we may share your information with the following parties under limited and controlled circumstances:

4.1 Service Providers

We work with trusted third-party service providers to help operate the platform, process payments, and deliver support services. These providers may only access your data to the extent necessary to carry out those functions and are bound by strict confidentiality agreements.

4.2 Legal Requirements

Surga33 may disclose your personal information to authorities, law enforcement agencies, or regulatory bodies when required by law, court order, or directive from a competent authority.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user data may be transferred as part of the business transaction. You will be notified in advance should this occur, and a new Privacy Policy will be published.

05Data Security

The security of your personal data is an absolute priority for surga33. We continuously invest in security infrastructure to ensure your information is always protected against unauthorized access, misuse, or data breaches.

The security measures we implement include:

• Transit encryption: All data transmitted between you and the surga33 platform is protected by 256-bit SSL/TLS encryption;
• Storage encryption: Sensitive data stored in our databases, including financial information and verification documents, is protected by additional encryption;
• Internal access controls: Only specifically authorized surga33 staff may access user data, and only to the extent necessary for their duties;
• Continuous monitoring: Our security system monitors all activity on the platform 24/7 to detect and respond to any suspicious activity;
• Periodic security testing: surga33 conducts regular penetration testing and security assessments to identify and address any vulnerabilities;
• Two-factor authentication (2FA): We offer and encourage the use of two-factor authentication to protect member accounts from unauthorized access.

06Cookies & Tracking Technologies

Surga33 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and deliver more relevant content. Cookies are small data files stored on your device when you browse our platform.

6.1 Types of Cookies We Use

• Essential cookies: Required for core platform functions such as Login session authentication and security;
• Performance cookies: Helping us understand how users interact with the platform for improvement purposes;
• Functional cookies: Remembering your preferences such as language and display settings for a more comfortable experience;
• Analytics cookies: Collecting anonymous statistical data to help us understand overall usage patterns.

6.2 Managing Cookies

You can manage and delete cookies through your web browser settings. Please note that disabling essential cookies may affect certain features of the surga33 platform. Continued use of our platform is considered your consent to the use of cookies as described above.

07Your Rights as a User

Surga33 respects and upholds your rights regarding personal data. As a surga33 member, you have the following rights:

To exercise any of the rights above, please contact the surga33 customer support team via live chat on the platform. We will process your request within a reasonable timeframe, subject to appropriate identity verification requirements.

08Data Retention & Deletion

Surga33 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we will retain certain information for the period required by applicable legal and compliance obligations.

Financial data and transaction records are retained for the minimum period required by applicable law, typically no less than five (5) years from the date of the last transaction. This data is required for audit purposes, anti-money laundering (AML) compliance, and the resolution of any disputes that may arise.

Once the designated retention period ends, your data will be securely deleted from our systems following responsible data deletion procedures, ensuring it cannot be recovered or misused by any party.